The entire experience with R & J Painting has been nothing but amazing. Starting with the initial request for a quote for an interior painting job at our home, I requested an appointment online which was promptly responded to and scheduled. Ray, the owner, visited to learn what we were looking for. We toured the house, he carefully noted what work would be done in each room (some drywall repair, etc.), which sections to paint with what type of paint. He really took his time and I felt there was real care being taken to understand what we wanted as well as getting to know us a bit on a personal level, not in a nosy way - it was just a nice touch and made us feel valued. It also was just so different than any other company we asked for quotes from.
Once the walkthrough was completed, Ray left for a few minutes to enter all information into his laptop in his car and then came back with a detailed PRINTED (!!) quote – mind blown 🤯! The timing of when our job would start was made clear from the start (~6 weeks out at the time), and pretty much on the dot we received a follow up to schedule the job with a reminder of details (how many people in the crew, hours of the day, COVID protocols, etc.). All scheduling and "paperwork" is managed by Tonya, who was also so kind when I asked for a few tweaks to be made to the quote to clarify scope. We ended up having to move the job back about another two weeks due to a COVID scare on our side, and both Ray and Tonya were very understanding.
R & J Painting also offered a complementary color consultation which we took advantage of with Linda helping with the color choices and suggesting ideas (e.g. accent walls in a different shade, etc.). Super nice and immensely helpful!
The day the job started, a crew of 3 all arrived at the same time (not trickling in one by one) at the time that was promised. The crew, led by Paul (and included Dan, with Victor/Corey alternating) introduced themselves by name and were all wearing face masks which they kept on during the entire job because it is their standard business protocol. They were all polite and courteous – they answered any questions we had. They were so considerate while working and I was just surprised how little noise they made; every time I walked through the area they were working in, they were doing exactly that: working! They had ear buds in and were just “at it” from the time they walked into the time they left every day. They protected all surfaces and furniture that could not be moved out of the room and at the end of the every day vacuumed and picked up all debris and their tools leaving them in a small dedicated area – with previous contractors I would often find a Gatorade bottle on the counter or a candy wrapper in the garage, etc., which is not a big deal at all to pick up a couple of things but with this team it was just noticeably different, their work ethic and conduct were exemplary. When they were done, Paul walked me through every room to review the work done and asked if anything else could be addressed. Of course, it was no surprise to find their quality of work to be flawless.
I would 100% recommend R & J Painting for any painting job and would hire them again in a heartbeat – their pricing was fair and worth the investment. The job done was done exactly how we wanted it and their customer service is exemplary.👌